Download app
Legal

Refund & Return Policy

Effective Date: July 2026

At BuyBox, we are committed to ensuring our customers receive quality products and a great shopping experience. If you are not satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns

You may request a return if:

  • You received the wrong item
  • The item arrived damaged or defective
  • The item is significantly different from its description in the BuyBox app

Return requests must be made within 7 days of receiving your order. Returned items must be in their original condition and include all original accessories, packaging, manuals, and receipts where applicable.

2. Non-Returnable Items

  • Opened or used accessories
  • Software, digital products, or gift cards
  • Products damaged through misuse or accidental damage after delivery
  • Items sold "As-Is" or clearly marked as non-returnable

3. Inspection Process

All returned items are inspected by our quality assurance team. If the product meets our return requirements, the return will be approved. Returns that do not meet the policy requirements may be declined.

4. Refunds

Approved refunds will be processed to the original payment method used during purchase. Refunds are typically completed within 5–10 business days, depending on your payment provider or bank.

5. Exchanges

Where stock is available, eligible products may be exchanged instead of refunded. If there is a price difference, the customer may pay the difference or receive a partial refund where applicable.

6. Order Cancellations

Orders may only be cancelled before they have been processed or dispatched. Once shipped, orders cannot be cancelled but may qualify for a return under this policy.

7. Delivery Issues

If your order is delayed, missing, or marked as delivered but not received, please contact BuyBox Support immediately. We will investigate with our delivery partners and work toward a suitable resolution.

8. How to Request a Return

  • Open the BuyBox mobile app
  • Go to your Order History
  • Select the affected order
  • Submit a return request with the reason and photos where applicable

You may also contact our customer support team directly.

9. Contact Us

BuyBox Customer Support

Our Commitment

BuyBox aims to make buying consumer electronics simple, transparent, and trustworthy. Every return request is reviewed fairly, and we strive to provide timely resolutions for our customers.